Introduction
This Privacy Policy applies to all services provided by Upscale Media and explains how we handle personal data. By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns about our practices.
Use of Information
We use the collected information for various purposes, including:
- Providing Services: To communicate with clients and provide our web design services.
- Customer Communication: To send updates and information related to our services.
- Marketing and Promotional Activities: To inform you about promotions, events, and other news.
- Legal and Regulatory Compliance: To comply with legal obligations and protect our rights.
Data Sharing and Disclosure
We use client data to deliver services, process transactions, and may share it with trusted providers or disclose it as required by law.
- Third-Party Service Providers: We share information with third-party service providers, including but not limited to payment processors such as (Stripe, Apple Pay, PayPal, Afterpay, Klarna, Plaid) and hosting providers (Webflow, AWS).
- Legal Requirements: We may disclose information to comply with legal obligations or to protect the rights, property, or safety of Upscale Media, our clients, or others.
Data Security
We take reasonable measures to protect your data. However, please note that we use third-party providers for encryption and secure storage, and we are not liable for any errors that may occur on their part.
Data Retention
User and visitor data will be held by Upscale Media indefinitely. Payment methods will also be collected and retained indefinitely. Billing information will be retained for a period of three years from the date of account deactivation. All information will be deleted two months after account deactivation, except where retention is required for legal or regulatory compliance.
User Rights
Data collected by Upscale Media, excluding billing information, will be regarded as our data only. Users can refer to our Terms of Service for in depth details on their rights. After account deactivation, users can only opt out of services provided by Upscale Media. However, the data collected will still be used for our personal marketing purposes. Billing information will be retained for three years after account deactivation, and all user accessible information will be deleted two months after account deactivation, except where retention is required for legal or regulatory compliance.
Cookies and Tracking
We use cookies to monitor time spent on our site and pages accessed. Users can manage their cookie preferences through their browser settings.
International Data Transfers
Data encryption for international transfers is handled through third-party providers. Upscale Media is not liable for any errors that may occur in these processes.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated to you via the email address you provided. We encourage you to review this Privacy Policy periodically.
Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of the State of Florida, United States, without regard to its conflict of law principles. Any disputes arising from this policy shall be resolved in the courts of Florida as expanded upon within our terms of service.
